Frequently asked questions
Welcome to our FAQ section! We’ve compiled answers to the questions most frequently asked by our users. Our aim is to provide you with clear, useful information so that you can quickly find the answers you need. If you can’t find the answer you’re looking for, please don’t hesitate to contact us. We’re here to help!
What are the rules at ZAC?
Outside food and beverages
We understand that you have your own culinary preferences, but please leave your food at home. Our café-bar is there for you.
Outdoor shoes and boots
We like clean grounds. Please remove your boots and outdoor shoes
and bring them to the checkroom. After all, snow and mud are not good teammates!
Change of clothes
Tables are for socializing, not for changing. We encourage you to use the changing rooms for that. More comfort, more discretion!
On the courts
To keep our courts safe and clean, only the essentials are allowed: your water bottle and a towel.
Sports bags
Bags have their place too. Rather than placing them on the tables, please leave them in the available lockers or along the fences (not hanging from them).
Personal items
For your safety and convenience, please store your personal belongings in the lockers. They will be much safer there than on the tables or in the corridors.
How do I reserve a court?
Step 1: Register on the Pickle Planner platform
- Go to Pickle Planner: Click on the Reserve a court button. This will automatically take you to the pickle planner platform
- Créer un compte : Click on the Create an account button. You will need to provide personal information such as your name, e-mail address and a password.
- Confirm your registration: Once you have completed the form, you will receive a confirmation e-mail. Click on the link in this e-mail to activate your account.
Step 2 : Book a court
- Login: Use your login details to log in to your Pickle Planner account.
- Choose a court :Browse available courts Reservations can be made up to 7 days in advance.
- Select time slot: Click on the time slot that suits you best to reserve the court.
- Confirm reservation: Check your booking details and click on “Confirm”.
Step 3 : Online payment
- Make your payment: Once you have confirmed your booking, you will be redirected to the payment page. Follow the instructions to enter your payment details.
- Receive confirmation: Once payment has been made, you will receive confirmation of your booking by e-mail with all the necessary details.
How does reserving games in the bar section work?
To reserve our games, we kindly ask you to leave a valid form of identification. Please note that people under 18 must be accompanied by an adult. This allows us to ensure a safe and pleasant experience for all our users. Thank you for your understanding and cooperation.
Why do I have to take my boots off at the front?
To keep our areas clean and safe, we ask you to remove your outdoor boots and shoes in the designated area. This helps us maintain the quality of our facilities and ensure a comfortable environment for all visitors. Thank you for your understanding and cooperation.
What kind of shoes should I wear to play Pickleball?
How can I determine my level of play?
In Quebec, several methods can be used to determine your pickleball skill level. Here are a few suggestions:
1. Self-evaluation
Play and watch: Take part in Open play sessions or local tournaments and see how you perform. Be honest with yourself about your serving skills, return of serve, volleys, dinks, smashes, and your ability to maintain an exchange. Think about your overall gaming experience. Have you ever taken a course or clinic? Have you played in any leagues or tournaments? These experiences can give you an indication of your current level.
Why is it important to determine my level of play?
It’s crucial to evaluate your level of play before joining a pickleball league. This evaluation ensures a positive and rewarding experience for you and the other participants. Here’s why it’s essential:
Level balance: By knowing and communicating your level of play, you can be sure of playing against opponents of similar ability. This creates balanced matches, where every player has a fair chance of winning, making competitions fairer and more exciting.
Maximizing pleasure: Uniform levels of play mean more competitive and enjoyable games. You’ll avoid situations where skill gaps make matches frustrating for less experienced players or boring for more advanced ones.
Positive atmosphere: A league with clearly defined levels fosters an atmosphere of mutual respect and encouragement. Players are more likely to respect and support their peers when they know everyone is in their place.
In conclusion, properly assessing your level of play before joining a pickleball league is crucial to ensuring a positive and rewarding experience for all. This guarantees balanced matches, promotes self-improvement, reduces the risk of injury, and enriches the league community.
How does the racket and ball rental service work?
Booking your pickleball equipment is quick and easy! You can reserve the items you wish to hire on site. Paddle rentals cost $5 for 2 hours or less. Identification will be required for rental.
I don't have a playing partner. Can I still play?
Yes, it’s still possible to register in one of our leagues. We also offer time slots for free play. You can check the calendar regularly to see which slots will be available.